FAQs

How do I update my payment method?

Log into your account at warriorhockeyclub.com, then:

1. Go to ‘Account’
2. Click ‘Billing’ on the left-hand menu
3. From the Billing page, you can update or remove your payment methods and view your payment history

🔗 Step-by-step guide

How do I view my registration and payment history?

1. Log into your account on warriorhockeyclub.com
2. Navigate to ‘Account’
3. Select your player’s profile (click the small box icon under their name/photo)
4. Scroll to ‘Registration History’
5. Click ‘View Details’ next to the registration you wish to review

How do I update payment information for a current registration?

1. Log into your account
2. Go to ‘Account’ → Player Profile
3. Scroll to ‘Registration History’, then click ‘View Details’
4. In the Payment Method section, click ‘Edit’ (if visible)
5. Enter the new card info and select the payments you'd like to update

🔗 Full walkthrough here

How do I add an additional user to my Player Profile?

1. Log into your account on warriorhockeyclub.com (must be the registering adult)
2. Select ACCOUNT (upper left corner).
3. Select PARTICIPANTS on the left-hand side menu.
4. Select your Profile icon under your name in the PARTICIPANTS section.
5. In your ACCOUNTS section, click the +ADD button to the right.
6. Add the new Account email address and click on the ADD ACCOUNT button below the new email address.
7. To confirm that your account is on the email notifications list via Crossbar, go to ACCOUNT, NOTIFICATIONS, select all email notification options and click the UPDATE EMAIL NOTIFICATION SETTINGS button.
8. If the new account holder already has an account, they will be added immediately
9. If the account holder does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number. The account holder will be added once they have created their account. 

How do I make sure I’m receiving emails from Warrior Hockey Club?

1. Update your notification settings to allow all email notifications. Go to www.warriorhockeyclub.com>login>select "account">select "notifications">allow for all email communitcations.
2. Make sure your profile settings are set to receive emails from your organization.
3. If your organization has sent an email and you haven't received it, check your SPAM folder.
4. If the email is not in your SPAM folder, log in to the email provider's website. The spam folder often doesn’t completely sync to other apps such as Apple Mail or Android email apps.
5. If you have recently updated your email, you MUST follow the instructions in the verification email to verify the new email. You will NOT receive any emails until it is verified.
6. Lastly, be sure that you have notifications@yourcluburl.com and accounts@crossbar.org in your email contacts. Email providers generally do not send email to SPAM folders if coming from a known email contact.

What if my player doesn't make a travel team?

If your player is not selected for a travel team, your registration fee (minus Association Fee and AA tryout fee if applicable) will automatically be refunded to your player's travel registration. Players wanting to continue with the Rec program may sign up once released from the travel program via the Rec hockey registration process.

Can siblings or friends be placed on the same team?

While we understand the desire to keep siblings or friends together, special requests for team placement are not accepted to ensure fairness and the integrity of our evaluation process.

Each player is evaluated individually. If siblings are eligible for the same level, efforts will be made to accommodate them only if it aligns with roster needs and development goals.

Is my player expected to travel?

Yes. Participation in in-state tournaments, league games, and team events is mandatory. Travel tournaments provide valuable development opportunities and foster team camaraderie. Players are also expected to attend off-ice events, team meetings, and other team-related functions throughout the season.

Can my player miss tryouts due to vacation?

Tryout attendance is required. Players who miss tryouts for personal reasons such as vacation will not be placed on a team.

Injury-related absences may be considered based on prior placement and coach evaluation, but placement is not guaranteed.

Is a payment plan available for the deposit?

Yes. Depending on your registration date, a payment plan option may be available for both the deposit and remaining balance. Payment deadlines can be found on the main registration page. Please review them to ensure eligibility.

Can we attend tryouts and decide afterward?

No. You must commit to the program before tryouts by registering and submitting payment.

Arapahoe Hockey has a strict NO REFUND policy, so please ensure your commitment before registering.

What if I’m unhappy with the team my player is placed on?

Team placement is final and based on evaluation results.

We do not offer refunds or team changes once rosters are posted. Every team offers valuable growth opportunities, and we encourage players to embrace the challenge.

What does the tryout process involve?

1. Registration & Payment – required before tryouts begin
2. On-Ice Evaluations – scrimmages, and skills assessments
3. Evaluation Staff Review – assessments based on performance, hockey IQ, effort, and attitude
4. Team Placement – players will be selected to teams and rosters based on skill levels and performance during tryouts.
5. Notification – families will be contacted with team placement details and next steps. Rosters will be posted on the website at www.warriorhockeyclub.com and player team offers will be sent via email within 24 hours of the completion of the last tryout session of each division.

📌 Attendance at all tryout sessions is critical for accurate placement.